Client Overview

SwooPOS is a cloudbased, mobile pointof-sale (POS) and EPOS system tailored for retail and hospitality businesses. It integrates sales, inventory, customer loyalty, mobile ordering, and realtime reporting into a single platform. The platform works both online and offline so venues can continue to trade even without internet. The platform also supports multiple payment methods, order management, and business analytics. For more information please visit: https://swoopos.com/.

 

Challenge

Our client was presented with a critical requirement from one of their key customers who requested formal evidence of a strong security posture as part of their vendor due diligence process. Specifically, the customer required the client to obtain Cyber Essentials certification. This posed a significant challenge, as the client had never previously undertaken such a compliance exercise and lacked internal resources with the necessary expertise and experience to navigate the certification process effectively.

 

Approach and Implementation

 

1. Initial Assessment & Gap Analysis

  • To support the client in achieving Cyber Essentials certification, our approach began with a comprehensive gap analysis to evaluate their current security posture against the requirements of the Cyber Essentials framework.
  • This initial assessment provided a clear picture of where the organisation stood in relation to the certification standards.

 

2. Risk Identification & Prioritisation

  • We identified specific areas where the client’s security controls were insufficient or missing, highlighting key risks that could impact both compliance and operational security.
  • We presented these findings to the client in a clear and actionable manner, ensuring they understood the potential implications and priorities.

 

3. Remediation Strategy Development

  • A remediation strategy was put together to address gaps identified as soon as possible whilst also ensuring minimal impact on daily operations.
  • The strategy emphasised realistic, actionable measures that aligned with the organisation’s current resources and operational capacity, enabling a smooth and manageable path towards achieving the desired state.

 

4. Certification Preparation & Collaboration

  • The Cyber Essentials assessment questionnaire was completed on behalf of the client ensuring that all responses accurately reflected their security posture following the execution of our strategy.
  • We worked in close collaboration with an authorised certification body who conducted the final review and confirmed certification.

 

Results

By applying a structured and collaborative approach, we supported the client in successfully meeting their customers due diligence requirements and obtaining the Cyber Essentials certification within the required timeframe. This achievement not only satisfied their current customer’s expectations but also strengthened their position with prospective clients by demonstrating a clear and proactive commitment to cybersecurity practices.

 

Conclusion

This case study demonstrates the expertise, strategic thinking, and collaborative approach required to guide a client through an unfamiliar certification process. We enabled the client to achieve compliance with a new security framework efficiently while strengthening their overall security posture. This was achieved by combining strong analytical skills with practical solutions and clear communication.

 

Client Testimonial

“Great working with Emmanuel, will be doing more in the future with him.”

— Lee Nazari, Founder & CEO, SwooPOS